Delivery & Returns

Bike Orders

We are only a small shop and can only hold limited stock of complete bikes and frames. If you are interested in ordering a bike from us, please Contact Us or drop into the shop for more details.

 

Delivery Charges

We use Royal Mail 48 or 24 Hour Tracked delivery for most orders (larger items, liquids and pressurised items will be sent by courier).  Orders over £40 will be sent free by Royal Mail 48 Tracked, upgradeable to Royal Mail 24 Tracked for £1.99. Orders over £100 qualify for free Royal Mail 24 Tracked or courier delivery.

Orders under £40:

  • Royal Mail 48 Tracked: £2.99
  • Royal Mail 24 Tracked: £3.99
  • Courier: £6.99

Over £40:

  • Royal Mail 48 Tracked: FREE
  • Royal Mail 24 Tracked: £1.99
  • Courier: £4.99

Over £100:

  • Royal Mail 24 Tracked: FREE
  • Courier: FREE

Please note that orders shipped to Northern Ireland via courier will be subject to an additional delivery charge. We will contact you upon receiving your order to discuss your delivery options, or you can Contact Us to discuss pricing prior to ordering.

Please note that Royal Mail Tracked options are not guaranteed services, but 97% of orders are delivered on time.

 

International Orders

International Orders are typically sent using Royal Mail International Tracked delivery, and are usually delivered within 3-7 working days of dispatch.

All international order postage costs are estimated. If the estimate is correct your order will be shipped immediately. If the postage estimate won't cover your delivery we will contact you with a postage quote.

 

Undelivered Items

Royal Mail items can be tracked HERE with the tracking number provided.

If your UK order was sent via Royal Mail or courier and nobody was available to sign for it, you should have been left an attempted delivery slip with which you can choose to re-arrange delivery or collect your order from your local depot.

Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail does not class items as lost until 10 working days after the expected date of delivery in the UK, 20 working days in Europe and 25 working days for the rest of the world. If your order is delayed please Contact Us and we will do our best to sort things out.

 

Returns

We pride ourselves on our superb customer service and we want you to be happy with your purchase, no matter how big or small.

If you make a purchase from us and upon receipt of the goods you decide you have the wrong size, colour, or the product just doesn't quite fit your needs, you can choose to have us replace or exchange it, or to receive a full refund. All you have to do is return the goods, unused, in the original packaging and within 14 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges, and we cannot accept any returns of underwear (we're sure you understand...).

Damaged / Incorrect Goods
In the event of you receiving goods which have been damaged in the post or that have been sent to you incorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus your return postage charges.

Warranty Returns
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.

When returning goods we advise you to use Recorded delivery and retain your proof of postage, as we cannot accept responsibility for items lost in the post.

Please make sure you fill in and include your returns form, which you can download here. This will enable us to take care of your request in the quickest possible time.

When we have processed the returned goods and your card has been credited, we will confirm this via email.

Please send all returns to the following address:

Kazoku Cycles
8 Bridge Street
Denbigh
LL16 3TF

Our returns procedure does not affect your statutory rights as a consumer. 

If you have any questions at all, please get in touch with us and we will do our best to answer them.